Need Help?

WARNING: You will be locked out of your account after 5 failed login attempts

What is my User ID?
Your User ID is the same as your employee number.

What is my initial password?
The first time you log in, your temporary password will be your date of birth (YYYYMMDD) followed by the last three numbers of your Social Insurance Number (SIN).

For example, if your birthday is March 12, 1970, and your SIN is 123 456 789, your initial password will be 19700312789.

The site will automatically prompt you to change your password and choose your challenge questions the first time you log in.

How do I reset my password?
If you forget your password, you can answer your challenge questions and your initial password (as described under "What is my initial password") will be restored.

If you try to log in with the wrong password 5 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call your plan administrator and they will unlock it for you.

Who do I call if I need help?
If you need help accessing the Web site, contact TELUS Health IESO Pension Service Centre at 1 888 846-8809, between 8 a.m. and 6 p.m. Eastern time Monday through Friday (excluding statutory holidays).